Ticket Cancellation & Refund Policy
No right of refund:
a. This Festival is a labour of love, which love has also translated to financial investment from all our visitors through purchase of tickets. It is made possible only through immutable planning and arrangements made months in advance. Thus, no refund upon cancellation of tickets or failure to attend, regardless of the underlying reason, can be provided.
b. However, the Festival Organiser reserves the final right to grant leniency based on extraordinary situations, and leniency in favour of any one visitor does not accrue a right or parity in favour of others.
c. Naturally, if the event is cancelled or the attendance of a visitor is made impossible due to actions on the part of the Festival Organiser, the ticket cost and no more would be refunded to the visitor. The refunds will be done so for the face value of the Ticket, net of any transaction or booking fees. Any travel arrangements made by the visitor for the purposes of the Festival or otherwise will not be reimbursed by the Festival Organiser in the event of cancellation of the Festival or any change of dates.
d. The cost of the tickets is utilized towards organizing the full and complete festival, and is not parcelled up towards specific events. Our aim is to curate a holistic experience and community, and not to prove any particular service. Thus, the cancellation of any one event and/ or workshop shall not constitute a material change to the Festival or entitle any visitor to a full or partial refund.
Ticket Transfer Policy
If you're unable to attend the festival, you can transfer your ticket to someone else. To do so, please email us at urufestival@gmail.com with the following information:
- A copy of your ticket
- The name of the person you're transferring the ticket to
Please note that ŪRU Festival will not be responsible for any financial obligations or arrangements between you and the ticket transferee. The transfer is solely between you and the new ticket holder.
